Privacy Policy

Last Updated: 12 October 2026

1. Introduction

Welcome to TRUST LNS.

At TRUST LNS ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, https://trustlns.ae, contact us, request a quotation, or engage with our services.

TRUST LNS is a Dubai-based digital solutions provider offering website development, mobile application development, digital marketing, CRM solutions, software integrations, branding, and customer support services.

We aim to handle personal information responsibly and in accordance with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, where applicable.

By using our website, you acknowledge the data practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information.

2.1 Personal Information

When you contact us, complete an enquiry form, request a quotation, or use our services, we may collect:

• Full name
• Email address
• Telephone or WhatsApp number
• Company or business name
• Website address
• Project requirements and service preferences
• Estimated project budget
• Information included in messages, enquiries, or correspondence

2.2 Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and navigation activity
• Referring websites
• Date and time of access
• Cookie identifiers and analytics information, where applicable

2.3 Business and Project Information

When providing services, we may process business-related information, project documentation, technical requirements, and information necessary to develop, maintain, or support the agreed solutions.

Where we process personal data on behalf of a client, the client may be the data controller and TRUST LNS may act as a data processor, depending on the contractual arrangement.

3. How We Use Your Information

We may use your information to:

1. Respond to enquiries, requests, and quotations.
2. Provide information about our services.
3. Arrange consultations, demonstrations, and meetings.
4. Prepare website and digital marketing audits.
5. Deliver and manage contracted projects and services.
6. Communicate project updates and provide technical support.
7. Improve website functionality, performance, and user experience.
8. Analyse website traffic and marketing effectiveness.
9. Send promotional communications where permitted by law and, where required, with your consent.
10. Maintain the security and integrity of our website and systems.
11. Comply with applicable legal and regulatory obligations.

We will not use personal information for purposes that are incompatible with those described in this Policy unless permitted by law or supported by an appropriate legal basis.

4. Legal Basis for Processing

We process personal information where an appropriate legal basis exists under applicable data protection laws.

Depending on the circumstances, this may include:

• Your consent, where required.
• Processing necessary to enter into or perform a contract.
• Compliance with applicable legal obligations.
• Other grounds expressly permitted under applicable law.

Where processing is based on consent, you may withdraw that consent at any time, subject to applicable legal requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, improve performance, and measure marketing effectiveness.

These technologies may include:

• Essential cookies: Required for website functionality and security.
• Analytics cookies: Used to understand website traffic and visitor behaviour.
• Marketing cookies: Used to measure advertising performance and support relevant marketing activities.
• Preference cookies: Used to remember selected website preferences.

Non-essential cookies and tracking technologies will be used subject to applicable consent requirements.

You may manage cookies through your browser settings or any cookie preference controls made available on our website.

Disabling certain cookies may affect website functionality.

6. Sharing and Disclosure of Information

We do not sell your personal information.

We may share personal information only where necessary and appropriate, including with:

• Authorised TRUST LNS employees and personnel.
• Hosting, cloud infrastructure, and IT service providers.
• CRM, communication, and customer support platforms.
• Website analytics and marketing service providers.
• Professional advisers and contracted service partners.
• Regulatory authorities or law enforcement agencies where legally required.

Any sharing will be limited to legitimate purposes and subject to appropriate confidentiality, contractual, and security measures.

We do not disclose personal information to unrelated third parties for their independent marketing purposes without an appropriate legal basis.

7. Third-Party Websites and Services

Our website may contain links to external websites or services, including social media platforms, WhatsApp, and third-party applications.

These third-party services operate under their own privacy policies and terms.

TRUST LNS is not responsible for the privacy practices or content of external websites that we do not control.

We encourage users to review the privacy policies of any third-party services they access.

8. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Depending on the nature of the information and systems involved, these measures may include:

• Access restrictions and authentication controls.
• Secure communication protocols.
• Role-based access management.
• System monitoring and security updates.
• Appropriate data storage and backup procedures.
• Confidentiality obligations for authorised personnel.

Although we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including contractual, operational, legal, accounting, and regulatory requirements.

Retention periods may vary depending on the type of information, the nature of the relationship, and applicable legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

10. International Data Transfers

As TRUST LNS provides digital services to clients in the UAE, GCC, and other international markets, personal information may be processed or stored outside the United Arab Emirates where necessary for service delivery.

Where personal data is transferred internationally, we will take appropriate steps to comply with applicable data protection requirements, including relevant safeguards and restrictions on cross-border transfers.

11. Your Privacy Rights

Subject to applicable laws and any relevant exceptions, you may have the right to:

• Request information about how your personal data is processed.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in applicable circumstances.
• Request restriction or cessation of certain processing activities.
• Request transfer of your personal data where applicable.
• Withdraw consent where processing is based on consent.
• Object to certain processing, including direct marketing where applicable.

To exercise your rights, please contact us using the details provided below.

We may request reasonable verification of your identity before processing certain requests.

12. Marketing Communications

We may occasionally send information about our services, company updates, offers, or relevant business opportunities where legally permitted.

Where consent is required, marketing communications will only be sent after obtaining the necessary consent.

You may opt out of promotional communications at any time by following the unsubscribe instructions, where available, or contacting us directly.

Opting out of marketing communications will not prevent us from sending essential service-related or contractual communications.

13. Children's Privacy

Our website and services are primarily intended for businesses and individuals aged 18 years and above.

We do not knowingly collect personal information from children through our website.

If we become aware that personal information has been collected from a child without the necessary legal authorisation, we will take appropriate steps to address the situation.

14. Client Data and Confidentiality

As part of our website development, CRM, mobile application, digital marketing, and customer support services, TRUST LNS may access or process information provided by its clients.

Such information will be handled in accordance with applicable contractual obligations, confidentiality requirements, and data protection laws.

Where TRUST LNS processes personal data on behalf of a client, the purposes and instructions for that processing will be governed by the relevant agreement.

This Privacy Policy primarily describes TRUST LNS's own website and business data practices. Client-controlled applications and services may be subject to separate privacy notices.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, legal requirements, or data protection practices.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage visitors to review this Policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

We will review privacy-related requests and respond in accordance with applicable legal requirements.